Microsoft Technology Licensing, LLC

Sathish Kumar Venkat Rangam

Kiran Nallabothula

Doru Constantin Nica

Himanshu Misra

Srihari Busam

Minjun Wu

Nagaraju Palla

Nagaraj Patil

Raghavendra Bhuthpur

Ning Zhuang

Jonathan Seth Kaufthal

Maya Rodrig

Humberto Lezama Guadarrama

Yue Ma

Brian Daniel Meersma

Shakeel Solkar

Kyle Patrick Curlett

Dylan Symington

Katy Chen

Arnavi Mahendra Chheda

Leeviana Peng Gray

Andrei Zenkovitch

Barnabas Whitfield

Ankur Lal

Yan Zhong Leigh

William Dean Saulnier

Cosmin Catrinescu

Scott A Moody

Svetlana A Borodina

Kevin Matthew Dargie

Yuedong Yin

Betsy Yu-pui McIntyre

Zohaib Rauf

Jiuqing Song

Ming Yang

Xiaoyu Li

Eddie Fong

System and methods are directed to displaying interactive content with static content in a user interface of an application. More specifically, it may be determined that an interactive component is to be rendered in a user interface of a first application, where the user interface includes static content. In response to determining that the interactive component is it be rendered, at least one linking parameter may be determined for linking the interactive component with interactive content stored in a shared storage. Based on the at least one linking parameter, the interactive component may be rendered in the user interface of the first application in-line with the static content of the user interface of the first application. Changes to the interactive content made by a second user of a second application may then be updated within the interactive component rendered in the user interface of the first application.

Interactive components for user collaboration

A client computing system detects when a problem is encountered with an application and identified problem-specific diagnostic data that is to be collected, given the detected problem. It also identifies one or more problem-specific test or diagnostic analyzers and executes those analyzers to generate additional data. The data that is collected and the data that is generated by the analyzers is packaged and sent to a service computing system for identifying a remedial action that can be performed to address the problem. The remedial action is received and surfaced for the user.

State-based remedial action generation

An assistance service through its local client application or agent at a user's device hardware and software environment information and monitor a health of one or more applications. Upon detecting an issue or being activated by the user, the assistance service may perform diagnostic and/or recovery actions. If predefined or dynamically determined recovery actions are inadequate to address the issue, the assistance service may engage a support service providing collected user device environment information and received server environment information to the support service. A history of attempted recovery actions and diagnostic results may also be provided. The assistance service may, through a user interface of its local, client or agent, facilitate communication with the supports service and perform recovery actions, suggested by the support service providing feedback to the support service. When needed, the assistance service may rollback a version of locally installed or server-side applications to address the issue.

On-demand or dynamic diagnostic and recovery operations in conjunction with a support service

Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.

Personalized diagnostics, troubleshooting, recovery, and notification based on application state

Growing community of inventors

Kirkland, WA, United States of America

Sathish Kumar Venkat Rangam