Lenovo (singapore) Pte. Ltd.

Sathish Kumar Ganesan

Matthew William Fardig

Dane Hixson

Anthony Edward Martinez

Joshua Smith

Tobias Christensen

Lindsay Nelson

Timothy Mark Robbins

Anthony Mourey

For detecting and resolving bad audio during conferencing, methods, apparatus, and systems are disclosed. One apparatus includes a processor and a memory that stores code executable by the processor. The processor detects bad audio for a conference call, the conference call involving a plurality of participants. The processor switches a first input stream to an analysis mode, where the bad audio corresponds to a first one of a plurality of input streams, the first input stream associated with a first participant. The processor sends a conference output channel to the first participant while in the analysis mode and concurrently analyzes the first input stream using a plurality of audio tools while in the analysis mode. The processor returns the first input stream to a conferencing mode in response to resolving the bad audio.

Resolving bad audio during conference call

A phone tree traversal system includes an input device configured to receive a user call request, a memory, and one or more processors. The one or more processors analyze the user call request to identify an entity to call and an objective of the call, and obtain a map of a phone tree utilized by an automated call receiving system of the entity. The phone tree includes at least one node with multiple path segments that branch from the node, and each node includes a respective prompt. The one or more processors determine a route along the map to an endpoint of the phone tree associated with the objective. During the call, the one or more processors navigate the phone tree to reach the endpoint by submitting information in response to the respective prompt at each node along the route that is determined.

Phone tree traversal system and method

A method that includes identifying a processing error, obtaining user input information for a determined period prior to identifying the processing error, determining steps undertaken during the determined period prior to identifying the processing error based on the input information, and obtaining context awareness information related to the one or more processors. The method also includes obtaining network user input information and network context awareness information related to the processing error from other electronic devices within a network, determining a reduced amount of steps from the steps undertaken during the determined period to identify the processing error to form an error reproduction plan by analyzing the network user input information and the network context awareness information in comparison to the user input information and context awareness information, and communicating the error reproduction plan to a user or third party.

Method and device for reproducing an error condition

In one aspect, a device may include at least one processor and storage accessible to the at least one processor. The storage may include instructions executable by the at least one processor to receive input from one or more sensors and, based on the input from the one or more sensors, determine that a trigger related to a user moving between viewing a first display location and a second display location is satisfied. Responsive to the determination, the instructions may be executable to move at least one graphical object presented on at least one display from the first display location to a third display location different from the first and second display locations.

Growing community of inventors

Morrisville, NC, United States of America

Sathish Kumar Ganesan