Intrado Corporation

West Corporation

Sarath Kumar Ravindran

Steven A Heithoff

Mayank Sawala

Geoff Finch

Prabhat Dahal

Mike Lindner

A method is provided. The method comprises a computer performing receiving notice of an incoming inquiry originated by a customer device. The method further comprises the computer performing instantiating a session with the customer device, the session performing comprising the computer combining chatbot functionality and flow control functionality. The method further comprises the computer performing a prompt to the customer device, the prompt comprising a set of valid selections. The method further comprises the computer performing receiving a selection from the customer device. The method further comprises the computer, performing based on the received selection, at least one of providing information to the customer device and routing the inquiry.

System and method of directed flow interactive chat

An example method of operation may include automatically receiving information from a storage area in response to a signal, which information may include test results for a computer product evaluated by a plurality of test stages. The method may also include retrieving deployment parameters for the computer product, determining whether the test results satisfy the deployment parameters for the computer product, and automatically authorizing deployment of the computer product based on whether the test results satisfy the deployment parameters.

Automatic custom quality parameter-based deployment router

An example method of operation may include receiving a request from a network, identifying a state of a system coupled to the network, determining a status of the request from the network, and routing the request to a first application when the system is in a predetermined state and the request has a first status and routing the request to a second application when the system is in a state different from the predetermined state and the request has a second status.

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Omaha, NE, United States of America

Sarath Kumar Ravindran