Bank of America Corporation

Sarah M Fatemi

Ramakrishna R Yannam

Tao Huang

Kent Steger

Anuradha Girish Sethuram

Jorge Kara

Ali Salim

Christine Co

Methods, apparatus, and systems for detection and remediation of an identified attempt of impersonation of a digital entity. The methods may include authenticating a call received by a user device. The methods may include instantiating an entity-operated application on the user device. The methods may include detecting one or more keywords indicating that the call is associated with a predefined entity. The methods may include generating and transmitting a one-time token to the predefined entity. The methods may include identifying, during the call, a first voice and a second voice, the second voice being different from the first voice. The methods may include processing words identified as being uttered by the second voice into groups of text utterances using a natural language processing ('NLP') model. The methods may include detecting, during a predetermined time period, if any text utterances from the groups of text utterances correspond to the one-time token.

User initiated entity verification

Growing community of inventors

Los Angeles, CA, United States of America

Sarah M Fatemi