Avaya Inc.

Sanjog Kotnis

Paul Roller Michaelis

Joel M Ezell

Harsh V Mendiratta

Tibor Lukac

Srinivasan Narayanan

Mark Fletcher

Eric Cooper

Stephen Andrew Baker

Sreekanth Subrahmanya Nemani

Mohan Vinayak Phadnis

Anand Padhye

A communication session is established between a first communication device and a second communication device. The communication session comprises a first dialog between an application server and the first communication device. The first communication device uses a first network address in the first dialog. In response to an event, such as a first network interface failing, a SIP INVITE with replaces header message is received by the application server with a second address of the first communication device. In response to receiving the SIP INVITE with replaces header message from the first communication device with a second address of the first communication device, the first dialog between the application server and the first device is reestablished using the second network address.

Reestablishment of session initiation protocol (SIP) dialogs

Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of the individual created prior to receiving the communication and extracting first data pertinent to the emergent event from the social media data.

Identifying information pertinent to an emergent event through social media postings

Components of a telephone system often do not evolve in lock-step with other system improvements. For a variety of reasons, a component in a system may be operational to enable telephone calls utilizing a particular dialing format but be inoperable for calls utilizing a different format. Telephone number formats were initially numeric. The number of digits and format of the digits was often determined based on a country-specific dialing plan. Many countries have moved to more digits or alphanumeric formats (e.g., URIs). By capturing these enhanced addresses and generating an associated unique identifier, internal networks may utilize legacy numbering systems internally and, once the call reaches an edge device, route them based upon the enhanced address.

Call routing between enhanced and legacy systems

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Pune, India

Sanjog Kotnis