Level 3 Communications, LLC

Sanjiv Kumar

Paul Farnsworth

Rene Grippo

Eric D Gundersen

Allen E Dixon

Yunas Nadiadi

Jeff Storey

Ajit Kumar Rao

Rajiv K Singh

Luke P Philips

Christopher John Cuttitta

Andrew Dugan

Raymond Smith

John F Waters, Jr

Sharna Aeckerle

Rick D Lind

Eric D Prosser

Matthew R Moore

David L Stozki

Derek Hodovance

Chris Cuttitta

Wesley Jensen

Imran A Aslam

Omprakash Mishra

Eric David Gundersen

Maria A Elliott

Allen Edward Dixon

Peter Cleary

Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.

Systems and methods for generating customer solutions

Aspects of the present disclosure include an adaptive notification and ticketing system for a telecommunications network. The system includes a computing device and a plurality of network devices associated with the telecommunications network. Data is generated about a plurality of past network events associated with the plurality of network devices. The computing device is utilized to generate a model from the data. The model may be used to interpret new network events and generate an output indicative of a service impact event. The new network events are applied to the model using the computing device to generate the output indicative of a service impact event. The computing device generates a responsive action from the output indicative of a service impact event. The service impact event is a network event that disrupts a network service associated with the telecommunications network.

System and methods for adaptive notification and ticketing

Implementations of the present disclosure involve a system and/or method of displaying and reviewing prospective customers. The system and/or method may display a prospect map showing geographic areas, corresponding technical infrastructure, and prospects present in the areas. The prospect displayed may be adjusted based on user defined prospect attributes.

Method and apparatus for generating and converting sales opportunities

Display screen or portion thereof with graphical user interface

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Erie, CO, United States of America

Sanjiv Kumar