Unitedhealth Group Incorporated

Sandra Long

Sean McNattin

Destiny Babjack

Mayank Kumar

Lawrence Kevin Sundberg

Peter D Howell

Kevin Tan

Tina Groat

Eric Bargman

Tom Kelly

Heather Look

Christopher Carlson

Jeffery Greely

Michael T Barnes

Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.

Systems and methods for predicting personalization and intelligent routing

Systems and methods for predictive personalization and intelligent routing

Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate specialized effort scores specific to each member's household. The effort scores, among other things, are used to determine an appropriate tier within the organization to route the member, and its account file containing real-time member and household level data.

Growing community of inventors

Saint Paul, MN, United States of America

Sandra Long