Verizon Patent and Licensing Inc.

Sandeep Kumar

Sankar Shanmugam

Moorthy Sengottaiyan

Saivivek Thiyagarajan

Neil Thomas Razzano

Pradeep Bharthur Shanthraj

Stephen John Soltys

Trisha Mahajan

Sreeharsha Lanka

Ahmed Pasha Mohammed

Shankar Venkatesan

A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

System and method for chatbot conversation construction and management

Growing community of inventors

Piscataway, NJ, United States of America

Sandeep Kumar