Servicenow, Inc.

Other

Salesforce Com, Inc.

Sancho Savio Pinto

Arun Kumar Jagota

Stanislav Georgiev

Eugene Aaron Shtilkind

Chaitanya Saragadam

Tejas Mohan Sumant

Saurin G Shah

Mohammed Furqan Mohammed

Kai Guo

Rohit Katta

Samuil Tomushev

James Brown

Alap Kaushik Patel

Daniel Glazer

Yonatan Perez

Ofer Vaisler

Andrii Kovalenko

Inbal Litvin

Boaz Zvi Hecht

Omid Borjian

A specification of one or more query response modules from a third-party entity different from an entity providing a search service is received. A search query from a user is received. The search query is processed at least in part with the search service to determine whether any of the one or more query response modules are applicable to the search query. In response to a determination that at least one of the one or more query response modules is applicable to the search query, one of the query response modules is selected for the search query. The selected query response module is executed to determine a module answer content. The search query is processed to identify links to content responsive to the search query. A response to the search query is provided including by embedding the module answer content in a user interface providing at least a portion of the identified links.

Query response module and content links user interface

A server device may transmit, to a client device, data and program code that instructs the client device to display a graphical user interface (GUI). The GUI may include cards associated with a first categorical group of a first plurality of categorical groups and a second categorical group of a second plurality of categorical groups. The toggling, dragging, and releasing of a particular card causes the GUI to: (i) display a grid interface containing vertical lanes associated with the first plurality of categorical groups and horizontal lanes associated with the second plurality of categorical groups, wherein intersections of vertical lanes and horizontal lanes define graphical boxes, (ii) slide the particular card among the graphical boxes, and (iii) associate the particular card with a third categorical group or a fourth categorical group defined by the graphical box that the particular card is released.

Support for swimlanes in a mobile graphical user interface

A first example embodiment may involve obtaining, by a mobile device associated with a particular user, representations of: (i) a first set of custom enterprise-related actions that are specific to the particular user, and (ii) a second set of general enterprise-related actions that are applicable to multiple users. The first example embodiment may further involve generating and displaying, on a screen of the mobile device, a scrollable graphical user interface including an ordering of actuatable user interface elements including: actuatable user interface elements for a search text box, followed by actuatable user interface elements for the first set of custom enterprise-related actions, followed by actuatable user interface elements for the second set of general enterprise-related actions.

Personalized graphical user interfaces for enterprise-related actions

New account recommendations for user account sets are described. A system creates an accounts profile for a set of accounts based on multiple attributes associated with each account of the set of accounts. The system calculates an account score for an account based on comparing multiple attributes associated with the account against the accounts profile, wherein the account is not in the set of accounts. The system determines whether the account score satisfies an account score threshold. The system recommends the account to a user associated with the set of accounts if the account score satisfies the account score threshold.

Account recommendations for user account sets

New account routing to user account sets is described. A system creates multiple accounts profiles corresponding to multiple sets of accounts, based on multiple attributes associated with each account of the multiple sets of accounts. The system calculates multiple account scores for an account based on comparing multiple attributes associated with the account against the corresponding multiple accounts profiles, wherein the account is not in the multiple sets of accounts. The system identifies a highest account score of the multiple account scores. The system routes the account to a user associated with a set of accounts corresponding to the highest account score.

Account routing to user account sets

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Alameda, CA, United States of America

Sancho Savio Pinto