Amazon Technologies, Inc.

Samuel Pike Hall

Douglas James Herrington

James L Ford

Kosar Akram Jaff

Peter C Wong

Fabien Hertschuh

Sean P Cier

Brian Jeffrey Saltzman

Catalin Mihai Constantin

Nicholas John Morren

Benoit St-Pierre

Huinan Ren

Sebastian Jorge Gunningham

Yair Rivlin

Kimberly Lee Daniels

Raja Shekhar Goli

Prashant Agrawal

Tiana Osbourne Symmonds

Debby Wing Yin Man

Shivkumar Shankaran

Nitin Bhat

Techniques for managing a return request may be provided. For example, a user may want to return an item that the user received from an item provider via an electronic marketplace. The user can take a picture of the item and transmit the image to a computer that determines that the user would like to return the item. The computer may also determine that the item is returnable (e.g., was provided to the user within an allowable timeframe, satisfies a constraint for returning the item). The computer can initiate a return of the item. In some examples, the computer can also determine a convenient return location or the reason that the user is returning the item to the item provider.

Resolving item returns of an electronic marketplace

Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.

Assisted shopping server

Growing community of inventors

Seattle, WA, United States of America

Samuel Pike Hall