Cisco Technology, Inc.

Samhith Venkatesh

Ammar Rayes

Ajay Madhavan

Samer Salam

Ali Mehregani

Silviu Marian Jingoi

Samer M Salam

Arun Mammen Thomas

Michael Michaelides

Madhavan Kasthurirangan

Ram Prasanna Govind Krishnan

Arabinda Samantaray

Thuan Quang Truong

Xixi Luo

Asad Ghayas Ahmed

The present technology addresses a need in the art for an automated tool that allows users to create network-based custom workflows for networks and associated management applications. The users do not need to have in-depth network knowledge to work with the tool or even write any code/script. The tool provides the users with a flexible graphical user interface for automated troubleshooting, network provisioning, and closed-loop automation. Further, the tool uses a domain-independent semantic machine reasoning engine as an underlying engine and a mock data engine to test and validate network-based workflows created by the users.

Advanced workflow based self-serve automation system

The present technology addresses a need in the art for a closed-loop automation system of a managed network that detects and fixes an issue in the managed network with minimal to no human intervention. The closed-loop automation system employs a domain-independent semantic machine reasoning engine as an underlying engine. After detecting the issue in the managed network, the system searches through a knowledge base to find a match for the detected issue. The knowledge base includes previously collected knowledge from subject matter experts and maintenance teams. The system then proposes a remedial action to a user of the managed network for approval. After approval by the user, the system implements the remedial action.

Closed-loop automation of a managed network

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Santa Clara, CA, United States of America

Samhith Venkatesh