International Business Machines Corporation

Saket Saurabh

Sachindra Joshi

Ashish Verma

Om Dadaji Deshmukh

Methods, systems, and computer program products for identifying one or more utterances that are likely to carry the intent of a speaker are provided herein. A method includes providing a transcript of utterances to a word weight scoring module to perform inverse document frequency based scoring on each word in the transcript, thereby generating a weight for each word; calculating a weight for each utterance in the transcript to generate weighted utterances by summing the weights or each constituent word in each utterance; comparing at least one weighted utterance to pre-existing example utterances carrying the intent of a speaker to determine a relevancy score for the at least one weighted utterance; and generating a ranked order of the at least one weighted utterance from highest to lowest intent relevancy score, wherein the highest intent relevancy score corresponds to the utterance which is most likely to carry intent of the speaker.

Intent discovery in audio or text-based conversation

Techniques, an apparatus and an article of manufacture identifying one or more utterances that are likely to carry the intent of a speaker, from a conversation between two or more parties. A method includes obtaining an input of a set of utterances in chronological order from a conversation between two or more parties, computing an intent confidence value of each utterance by summing intent confidence scores from each of the constituent words of the utterance, wherein intent confidence scores capture each word's influence on the subsequent utterances in the conversation based on (i) the uniqueness of the word in the conversation and (ii) the number of times the word subsequently occurs in the conversation, and generating a ranked order of the utterances from highest to lowest intent confidence value, wherein the highest intent value corresponds to the utterance which is most likely to carry intent of the speaker.

Growing community of inventors

Uttarakhand, India

Saket Saurabh