Walmart Apollo, LLC

Sairanjit Polepeddi

Manish P Gupta

Pratosh Deepak Rajkhowa

Puneet Srivastava

Dharani Prasad Pannam

Dinoop Dayanand

Kruti Pradeep Shah

Matthew Joseph Coelho

Hua Zhang

Yao-Wen Shiu

Rajesh Kata

Nitin Bhalchandra Padalkar

Soubhagya Ranjan Chhotray

This application relates to apparatus and methods for determining delivery prices for, and the assigning of, order deliveries. In some examples, a computing device may obtain order data identifying an order for delivery. The computing device may transmit a request to deliver the order for a first price to a first driver. The computing device may determine that a response to the request has not been received, and obtain risk values corresponding to identified delivery request acceptance risk factors. The risk factors may include location based risk factors, delivery time risk factors, driver supply risk factors, and time deadline risk factors. The computing device may determine a second price based on the first price and the risk values by executing one or more algorithms. The computing device may then transmit another request to deliver the order for the second price to a second driver.

Method and apparatus for delivery order fee determination and assignment

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform generating an incident report for an incident request received from a user device of a user; sending an application program interface (API) request to a management platform for customer care to identify the user; assigning the incident report to an associate user interface of an associate device of an associate; retrieving a customer record associated with the user from a database of the management platform for customer care; populating the associate user interface with the customer record; automatically recording in real-time a new record of a present interaction between the associate and the user for the incident report; and transmitting the new record for storage in the database of the management platform for customer care. Other embodiments are disclosed.

Systems and methods for an incident management framework for user care

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Sunnyvale, CA, United States of America

Sairanjit Polepeddi