Sap Se

Sairam Swaminathan

Amrendra Kumar

A first version of a chatbot using natural language processing conducts conversations with a plurality of users. The chatbot provides responses by triggering a plurality of skills including a fallback skill that is triggered when no other skill corresponds to the intent of the user. A second version of the chatbot is deployed while the first version of the chatbot is concurrently engaged in a set of conversation sessions. The second version of the chatbot is configured to trigger other skills besides the fallback skill for at least a portion of the conversations in which the first version of the chatbot triggered the fallback skill. New conversation sessions are mapped to the second version of the chatbot while the set of conversation sessions the first version of the chatbot is engaged in are still mapped to the first version of the chatbot.

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Bengaluru, India

Sairam Swaminathan