International Business Machines Corporation

Nuance Communications, Inc.

Saidas T Kottawar

Sandip Dnyaneshwar Mahajan

Salil Pradeep Gandhi

Ravi Prakash Bansal

Mike V Macias

Dhaval Kiritbhai Shah

Jan De La Rosa

A method, a system and a computer program product of transmitting availability information in an electronic mail system are disclosed. The system includes a first system including a sender, the first system is adapted to activate an availability indicator having a start date, wherein the activation is performed by the sender and extract availability indicator metadata from the availability indicator. The availability indicator metadata includes the start date, an end date, and at least one availability indicator message. If an e-mail has not been sent to a receiver since activation and if a current date is prior to the start date, the first system is further adapted to attach the availability indicator metadata to the e-mail, and send the e-mail to the receiver. The electronic mail system further includes a scheduling system functionally coupled to the first system, and is adapted to define the availability indicator.

Out-of-office electronic mail messaging system

A method, system and computer program product are disclosed for user initiated rule based restrictions on sending messages from a sender to a receiver in a communications network. The receiver establishes a set of rules for the sender that allows the sender a limited number of defined messages events with the receiver. The defined message events may be messages or message sessions. When the sender attempts to send a message to the receiver, it is determined whether a message session currently exists between the sender and the receiver. If a current session exists, the rules set by the receiver are used to determine if the message is allowed to be sent to the receiver. If a session does not currently exist, the rules are used to determine whether a new session is allowed. If a new message session is allowed, a new session is established, and the message is sent to the receiver during the new session.

User initiated rule-based restrictions on messaging applications

A method, a system and a computer program product for enabling a customer response speech recognition unit to dynamically receive customer feedback. The customer response speech recognition unit is positioned at a customer location. The speech recognition unit is automatically initialized when one or more spoken words are detected. The response statements of customers are dynamically received by the customer response speech recognition unit at the customer location, in real time. The customer response speech recognition unit determines when the one or more spoken words of the customer response statement are associated with a score in a database. An analysis of the words is performed to generate a score that reflects the evaluation of the subject by the customer. The score is dynamically updated as new evaluations are received, and the score is displayed within graphical user interface (GUI) to be viewed by one or more potential customers.

Customer feedback measurement in public places utilizing speech recognition technology

A method, a system and a computer program product for using speech/voice recognition technology to update digital video recorder (DVR) program recording patterns, based on program viewer/listener feedback. A speech controlled pattern modification (SCPM) utility utilizes a DVR recording sub-system integrated with speech processing functionality to compare control phrases with phrases uttered by a viewer. If a control phrase matches a phrase uttered by the viewer, the SCPM utility modifies the DVR recording patterns, according to a set of pre-programmed governing rules. For example, the SCPM utility may avoid modifying the recording patterns for programs within a list of 'favorite' programs but may modify the recording patterns for programs excluded from the list. The SCPM utility determines priority of the uttered phrases by identifying users and retrieving a preset priority level of the identified users. The priority level is then used to control changes to the recording patterns.

Processing verbal feedback and updating digital video recorder (DVR) recording patterns

Systems and methods for automatically setting reminders. A method for automatically setting reminders includes receiving utterances, determining whether the utterances match a stored phrase, and in response to determining that there is a match, automatically setting a reminder in a mobile communication device. Various filters can be applied to determine whether or not to set a reminder. Examples of suitable filters include location, date/time, callee's phone number, etc.

Automatic setting of reminders in telephony using speech recognition

One example of this system provides the ability to setup a two-way alert notification within an IM system. All parties can negotiate on how they set up the alert and what to do when it sets off. One of the approaches presented in this invention is to modify the basic functionality of existing alert notifications, in such a way that it allows the targeted remote user to become aware that an alert has been set to report the change in his/her availability status, and enables this remote user to respond. A popup message on the targeted user's side notifies the user of this alert event.

System and method for setting two-way alert notifications in an instant messaging system

An embodiment provides a flexible way to categorize instant messages (IM) or instant data by segmenting them. The default category would be viewable and/or readable as currently is with no change. However, those categories which are categorized as CONFIDENTIAL and/or PERSONAL would be displayed in a hidden form. The invention is demonstrated using a CONFIDENTIAL category; however, the invention is not limited to just CONFIDENTIAL category as it can be applied to other categories as well, such as INFORMATIONAL. An embodiment of the invention allows users to view CONFIDENTIAL informational in private and data would be hidden on the receiving end until a request to un-hide is made by the receiver.

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Maharashtra, India

Saidas T Kottawar