International Business Machines Corporation

Sai Dattathrani

Anindya Neogi

Sriram Raghavan

Rose Catherine Kanjirathinkal

Methods, systems, and articles of manufacture for leveraging social media to assist in troubleshooting are provided herein. A method includes extracting user-generated information pertaining to multiple failure scenarios from at least one social media data source; determining one or more causality relationships between a set of log entries associated with the multiple failure scenarios and the extracted user-generated information; identifying a similarity between the one or more determined causality relationships and information contained within a user query; and providing guidance to the user regarding resolving and/or obviating a failure associated with the user query based on said identified similarity.

Leveraging social media to assist in troubleshooting

A method, system and article of manufacture are disclosed for detecting anomalies in a software program. The method comprises the steps of running the software program as a client; and the software program sending to a server a multitude of tokens at specified points in the program, each of the tokens having information about the software program. The server implements code to analyze said tokens and to compare information in the tokens to stored data to identify anomalies in the software program. In a preferred embodiment, the tokens identify patterns of operation of the software programs, and the implementing step includes the step of comparing these program patterns with stored acceptable patterns to identify anomalous program patterns. This comparing may be done by the logging, as potential anomalies, selected ones of the program patterns that do not match any of the stored acceptable patterns.

Growing community of inventors

Bengaluru, India

Sai Dattathrani