Morgan Stanley Services Group Inc.

Sahaj Adlakha

Biswaranjan Panigrahi

Girish Sharma

Angad Sangha

Manish Reddy

Mugdha Deshpande

Kiran A Karkhanis

A system or method for determining user request intent, and processing the request based upon the determined intent. The system or method includes receiving a user query from an interface, then determining and categorizing the intent of the user based on the query. The query can be reformatted or supplemented. If the intent is information, the query is provided to a Gen AI server—its response is then provided back. If the intent is transaction, the query is also sent to the Gen AI server—however, the response is an instruction set for the system, which executes the instruction set, and provides the subsequent response from the execution point back. If the intent is an action, the system verifies the user has proper access rights to request the action, before executing an instruction set and providing the subsequent response back, like in the instructional intent.

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Bengaluru, India

Sahaj Adlakha