32health Inc.

Sagala Chaithanya Kumar

Deepak Ramaswamy

Ravindra Kompella

Shaju Puthussery

The disclosure relates to systems, methods, and computer-readable media for an artificial intelligence (AI) conversational agent configured for enhanced user interaction in multi-channel contact centers. An example method includes receiving a query regarding a particular property of an asset during a real-time conversation, classifying an intent of the query into a predefined category, triggering, based on the classifying of the intent, a finetuned large language model for the predefined category to answer the query, generating, by the finetuned large language model, a response to the query based on at least one of an information data model and a knowledge graph data store, and outputting the response to the query.

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Hyderabad, India

Sagala Chaithanya Kumar