Kyocera Document Solutions Inc.

Ryuichi Ishizu

Takeshi Nakamura

Atsushi Matsumoto

Toyoaki Oku

Katsuhiro Minoru

Daisuke Yoshida

Ryosuke Mondo

Norifumi Miyahara

Toru Nakayama

Kozo Tao

Naoki Takeuchi

Shinichi Hashimoto

Yoshiteru Nishikawa

Hiromi Yamagami

An electronic apparatus includes: a communication interface configured to communicate with a server apparatus based on one of a first communication protocol and a second communication protocol; and a controller circuit configured to control the communication interface to start communication with the server apparatus based on the first communication protocol, and to confirm whether or not the server apparatus has a schedule of execution of remote maintenance after start of the communication, if the communication interface receives remote maintenance execution schedule information from the server apparatus, control the communication interface to start communication with the server apparatus based on the second communication protocol, and execute the remote maintenance based on information received from the server apparatus via the communication based on the second communication protocol.

Electronic apparatus, method of controlling electronic apparatus, and non-transitory computer readable recording medium

A remote maintenance system includes: one or more image forming apparatuses; a server; and a terminal, the one or more image forming apparatuses each notify, when the image forming apparatus itself executes printing, the server of print information, the print information at least including print start time, print end time, and the number of printed sheets, the server stores, when being notified of the print information, the print information in a management database, analyzes a usage status of the one or more image forming apparatuses based on the print information, and stores the analysis result in the management database, and acquires the analysis result of the usage status of the image forming apparatus to be maintained at the time of scheduled maintenance and failure of any of the one or more image forming apparatuses, attaches the analysis result to the notification, and sends the notification to the terminal.

Remote maintenance system

In a fault management system, each of one or more image forming apparatuses includes an agent unit that transmits, upon occurrence of a fault, a notice that the fault has occurred and service call information indicative of details of the fault to a fault management server. The fault management server includes a manager unit that transmits a reboot command to the agent unit of the image forming apparatus in which the fault has occurred, upon reception of the notice and the service call information from the agent unit of the image forming apparatus in which the fault has occurred. The agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus in which the fault has occurred, according to the reboot command.

Fault management system

A remote maintenance system includes: a remote maintenance server; and one or more image forming apparatuses, the server including an operation input unit, a display unit, a storage unit that stores panel programs, a communication unit, an image forming apparatus database in which functions are registered, and a manager circuit that acquires, when a serviceman instructs restoration, the panel program to be restored from the storage unit, analyzes which of the functions is to be invoked by the panel program, compares, by referencing the database, the function of the restore-destination apparatus and the function to be invoked, and determines whether the restore-destination apparatus executes the panel program, and instructs the restore-destination apparatus to restore the panel program when it executes the panel program, each image forming apparatus restoring, when receiving a restore instruction, the panel program based on the instruction.

Remote maintenance system and remote maintenance method

An image forming system includes an image forming apparatus and a server. The image forming apparatus transmits to the server image data representing an image. The image is read by the reading device from the recording medium on which the print device prints the image, in response to an instruction to print at the origin of the print area. The server acquires, from the image data transmitted from the image forming apparatus, a printing-complete reference position, as a position where the recording-medium origin is made a reference, in a location printed on the recording medium by the image forming apparatus in response to an instruction to execute printing at the print-area origin, and acquires the displacement as a difference between the acquired printing-complete reference position and the print reference position stored in the storage device.

Image forming system that reduces load for processing regarding correction of print position displacement, and method for correcting print position displacement

A management system includes a management server and one or more image forming apparatuses. The management server includes an operation input unit, a display, a first communication unit, a storage unit, and a manager unit. The manager unit, when the administrator instructs a set value change of a setting item for a specific image forming apparatus, determines which set value management group includes the image forming apparatus to which the change has been instructed, refers to a reflection-range table of a set value management group including the image forming apparatus to which the change has been instructed, determines which image forming apparatus among other image forming apparatuses executes the set value change based on the reference result, and instructs the other determined image forming apparatus to change the set value.

Management system that efficiently manages image forming apparatus in units of groups, and management method

A mobile device receives a latest version of firmware with a firmware management system that manages firmware and receives a current version of firmware in an image forming apparatus through close-range communication with the image forming apparatus. The mobile device determines whether or not a later version than the current version of firmware in the image forming apparatus exists based on the latest version of firmware and the current version of firmware that are received.

Mobile device and recording medium

A server, image forming apparatus, image forming system, or monitoring method allows an administrator an intuitive, visual grasp of the status of an image forming apparatus and helps reduce the load on network communication. The server has a template code/character data acquirer that acquires, from an image forming apparatus having a display displaying a panel image, a template code corresponding to a template image included in the panel image and character data included in the panel image; and a panel image generator that reads, from a storage storing a template image, the template image corresponding to the template code and that generates the panel image by combining together the template image read and the character data acquired from the image forming apparatus.

Image forming system and monitoring method in which an image forming apparatus is monitored via a server

An authentication system includes one or more portable terminals and an electronic device. The electronic device includes a storage section, a terminal location acquiring section, a determining section, an authentication section, and a right granting section. The storage section stores authentication information of each of one or more users, usage right information of each user, and location information of the electronic device. The terminal location acquiring section acquires location information of each portable terminal. The determining section determines a first portable terminal that is located within a specific authentication distance from the electronic device, based on the location information. The authentication section performs authentication of a first user associated with the first portable terminal, based on the authentication information of the first user. The right granting section permits the first user to use the electronic device within a scope of usage right granted to the first user.

Authentication system, electronic device, and authentication method

An operation input apparatus includes an imaging portion, an apparatus identifying portion, a recognizing portion, a display portion, and an operation input portion. The imaging portion is configured to be able to image an image forming apparatus installed in an installation location. The apparatus identifying portion identifies the image forming apparatus imaged by the imaging portion, based on specific identification information. The recognizing portion recognizes, by image recognition, the imaged image forming apparatus, according to the identification by the apparatus identifying portion. The display portion adds selection enabling information that enables a selection operation to the imaged image forming apparatus, based on the image recognition by the recognizing portion, and displays the image forming apparatus with the selection enabling information on a screen. The operation input portion receives an operation input to the image forming apparatus, according to a selection operation performed on the image forming apparatus on the screen.

Operation input apparatus, image forming system, and storage medium for operation input program

An image forming apparatus has: pluralities of sheet storage units; a printing unit; a sheet driving unit that feeds a sheet of paper from the sheet storage units to the printing unit; a group setting maintaining unit that forms a group of the sheet storage units; a residual sheet amount detecting unit that detects sheet empty on any of the sheet storage units in the group; a sheet storage switching control unit that controls the sheet driving unit to select another one of the sheet storage units in the same group for feeding a sheet, if the residual sheet amount detecting unit detects the sheet empty; and a sheet empty warning unit that warns a user of the sheet empty detected by the residual sheet amount detecting unit.

Image forming system, image forming apparatus and print server

A sheet post-processing apparatus includes a guide portion, a command input unit, a post-processing unit, and a guide controller. The guide portion guides a sheet bundle including the sheet carried from a carry-in portion to the processing position. The command input unit that accepts input of a manual execution command. The post-processing unit performs a predetermined post-process on the sheet bundle disposed at the processing position based on the manual execution command input through the command input unit. The guide controller is connected to the image forming apparatus in a signal-receivable manner to receive sheet size information in an image formation period of the image forming apparatus and to control driving of the guide portion to change a guide size based on the received sheet size information so as to match the guide size with sheet bundles having different sheet sizes.

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Osaka, Japan

Ryuichi Ishizu