Verint Americas Inc.

Ryan Thomas Schneider

James J DelloStritto

Joshua Tindal Gray

Ajay Pandit

Wade Walker Ezell

Sameer Siddiqui

James Dellostritto

An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

System architecture for fraud detection

Systems and methods directed to intelligent network communication and engagement during interaction with a consumer device. The progress of the consumer/consumer device can be tracked during interaction to make a decision to intervene based on one or more factors. The intervention may include invoking an appropriate, personalized request to the consumer for support. A consumer device can be employed to shop for a product via a mobile application provided by a retailer. For example, if the client has placed an item in a shopping cart, but does not completed the transaction, the context service can track events associated with the interaction and using an analysis service, and determine an appropriate time and/or manner to communicatively engage the user. As such, the context service can mimic a brick and mortar sales experience where sales associates determine the appropriate time to interact with a client who appears confused.

Systems, apparatuses, and methods for intelligent network communication and engagement

Growing community of inventors

Decatur, GA, United States of America

Ryan Thomas Schneider