Other

Sykes Enterprises, Incorporated

Ryan R Cannon

David Spencer Pearson

Stephen Berdy

J Shelton Hook, Jr

Richard Sadowski

Joseph Flaska

Eric G Palacio

J Brooke Aker

James P Somers

John Romania

Martin Hendrickse

Matthew Peter Christensen

Donald Young, Iii

John Kruper

Al Ryan Santiago

James Somers

Disclosed are systems and methods that ingest substantial volumes of data from a variety of sources associated with a computing system network to create integrated, intuitive, efficient, and coherent adaptive workspace display interfaces. The ingestion includes event data generated by event source software applications running on end user computing devices as well as call and end user attribute data that is used to determine state, presence, and performance data for the end user computing devices that is formatted for display on the adaptive workspace interfaces and used during performance monitoring and collaboration between system end users. The adaptive workspace interfaces provide functions that facilitate real time collaboration between end users that enhances shared experiences between system end users and customers.

Adaptive workspace environment

Disclosed are system and methods for digitally capturing, labeling, and analyzing data representing shared experiences between a service provider and a customer. The shared experience data is used to identify, test, and implement value-added improvements, enhancements, and augmentations to the shared experience and to monitor and ensure the quality of customer service. The improvements can be implemented as customer service process modifications, precision learning and targeted coaching for agents rendering customer service, process compliance monitoring, and as knowledge curation for a knowledge bot software application that facilitates automation of tasks and provides a natural language interface for accessing historical knowledge bases and solutions.

Systems and methods for digital analysis, test, and improvement of customer experience

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Tampa, FL, United States of America

Ryan R Cannon