Digital River, Inc.

Ryan Patrick Douglas

Sean Walbran

Amit S Bartake

Glenn Aaron Stolar

Michael Thomas Gross

Lukas John Marty

Marcus Mechmann

Mark Aron Beltt

Paul Conrad Schaleger

Michael Edwin Borchert

Samuel Fast Morris

James Edward Lehnhoff

Michael Edwin Olsen Borchert

Chad Martin

Michael Robert Wilson

Steven J Hardek

Compliance with a Service Level Agreement (SLA) between an ecommerce provider and its customer may be determined using real user monitoring by collecting data for each HTTP/HTTPS request and response sent to the ecommerce provider. The presence of a content delivery network (CDN), also monitoring every HTTP/HTTPS request sent from a user, through the CDN provides an external, third-party confirmation of compliance. Real user monitoring is collected at the SaaS system by triggering an event rule, collecting data regarding the performance of the request and the response, and logging the created message. The log is processed and stored in a performance monitoring system where indexed for calculations and presentation.

SLA compliance determination with real user monitoring

A cloud-based system and method for provisioning IT infrastructure systems is disclosed. The system and method provided constructs an infrastructure generally comprised of a processing component supplying the computational capacity for a platform element, comprising one or more processing elements, memory and I/O subsystems, a storage component utilizing commodity disk drives and comprised of one or more physical storage devices, and a network component providing a high speed connection among processing elements and the processing component to storage components. In addition, the system and method provide all features required for a complete, immediately usable infrastructure system including registration of IP addresses and domain names so that the user may have the system completely up and running without the aid of an administrator.

Fast provisioning service for cloud computing

A high volume order management system is disclosed. Order capture and order processing are separated in order to allow the maximum number of orders to be captured during a short period of time. An order capture system is integrated with each website on which the product is offered. The system is comprised of a number of pods which are further comprised of order capture web pages, business rules and modules designed to capture orders as quickly as possible while still preventing fraudulent orders and providing the shopper with an expectation of whether the purchase attempt was successful. Orders are collected in a file and are subsequently processed by a global ecommerce system.

Ecommerce high volume order management system and method

Growing community of inventors

Edina, MN, United States of America

Ryan Patrick Douglas