Bank of America Corporation

Ryan Michael Furey

Christian Mande

Michelle Bentubo

Anne Price

Brendan Watkins

Mark Williamson

Alison Pearce

Kevin Clark May

Jeremiah Fairbairn Williams

Michelle Nanette Downie

Brent David Reston

Margaret Winston

Matthew D Murphy

Charles R Liu

Willard Andrew Barr

Brian William Caldwell

Kevin Patrick Condon

Kelly Elizabeth Firment

Caroline Hayes Godwin

Robert Altemus Pascal

George William Taylor

Renee Elaine Weiler

Lisa Matarese Braun

Embodiments of the present invention provide a persistent integration platform for conducting a multichannel resource transfer. In particular, the system may utilize a multi-step and multilayered authentication process across multiple disparate computing systems to complete the resource transfer process. In some embodiments, the system may utilize a persistent element which may be accessed by the user across multiple devices which aids in the resource transfer. For instance, the resource transfer process may be started on a first computing system, which may be a stationary networked terminal. At this point, a record of the resource transfer may be created within the persistent element. The user may thereafter access the persistent element through a second computing system, such as a user device, to resume the resource transfer and complete the remaining steps as necessary.

Persistent integration platform for multi-channel resource transfers

Embodiments of the present invention provide a persistent integration platform for conducting a multichannel resource transfer. In particular, the system may utilize a multi-step and multilayered authentication process across multiple disparate computing systems to complete the resource transfer process. In some embodiments, the system may utilize a persistent element which may be accessed by the user across multiple devices which aids in the resource transfer. The system may further require the user to authenticate with multiple methods across the multiple devices, which increases the security of the resource transfer process.

Multi-level authentication system with persistent integration platform

A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.

Automated device assistance

Embodiments of the invention are directed to a system, method, or computer program product for creating a control dashboard for user interactions. The application may be utilized by a user in connection with a third party exchange system, small business, or individually. As such, the invention may extract data from multiple user and competitor locations. The invention coordinates the data and generates components for the dashboard that includes resource flows, outside entity user information, and aggregation integration in a customizable, real-time modified dashboard. Thus providing monitoring and alerts for inventorying, resources, and invoicing. Furthermore, the system may identify underpenetrated customer populations, perform trend analysis to identify potential customers, and the like. Finally, the system integrates an artificial intelligence engine for real-time data digestion and future predictions for resource flows.

Aggregated entity resource tool

Growing community of inventors

Charlotte, NC, United States of America

Ryan Michael Furey