Bevocal, Inc.

Nuance Communications, Inc.

Ryan J Bush

Kevin M Stone

Assaf Baciu

Bertrand A Damiba

Vipul Niranjan Vyas

Anthony Rajakumar

Susan Yeh Yung

Wesley Allen Chu

A system, method and computer program product are provided for activating a cellular phone account utilizing automated speech recognition. In use, information about a user is received over a network utilizing automated speech recognition. Thereafter, a cellular phone account is activated based on the information received utilizing the automated speech recognition.

System, method and computer program product for activating a cellular phone account

A system and method commoditize browsing time in a self-service store for a communication carrier. The method comprises communicating with a user, enabling the user to browse the store, tracking the amount of time the user spends browsing the store, calculating a charge, if any, for the amount of time the user spent browsing the store, and, if a charge is incurred, charging the user's account for such charge. In one embodiment, the self-service store is a voice store in which a user calls into the store. However, the invention is not limited to voice stores, and the invention could apply to stores accessed via text messaging, the web, etc. Communication with a user can be initiated by the user or by the self-service system.

System and method for commoditizing browsing time in a self-service store

An automated method for determining user satisfaction with a call comprising (1) maintaining a count of the number of times a user was asked for input during the call (the 'actual count'), (2) maintaining a count of the number of times a user should have been asked for input based on the dialog path the user traversed (the 'ideal count'), and (3) associating no difference between the actual count and the ideal count with maximum user satisfaction and associating increasing differences between the counts with decreasing user satisfaction. In one embodiment, if the difference between the actual count and ideal count reaches a certain threshold, the call system changes the interaction with the user.

Automated method for determining caller satisfaction

A system, method and computer program product are provided for determining an area code during voice activated dialing. Initially, utterances are received from the user during a session via a speech recognition portal. Such utterances are indicative of a third party. A speech recognition process is then performed on the utterances to interpret the utterances. A phone number is then identified based on the utterances. It is then determined whether the phone number includes an area code. If it is determined that the phone number does not include an area code, the area code is inferred. The inferred area code may then be outputted to the user. The user is then prompted to confirm the inferred area code. The phone number is then dialed with the inferred area code upon the receipt of confirmation from the user.

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Belmont, CA, United States of America

Ryan J Bush