Hewlett-packard Development Company, L.P.

Hewlett Packard Enterprise Development LP

Ruxian Wang

Julie Ward Drew

Filippo Balestrieri

Example embodiments relate to net utility determinations based on product replacement and coverage decisions of a customer. In example embodiments, a number of net utility values corresponding to each possible product replacement decision and each possible coverage decision in each of a plurality of time periods is determined. An expected net utility attributable to the customer over the plurality of time periods is then determined based on the determined utility values.

Net utility determination based on product replacement and service plan coverage decisions

Systems, methods, and machine-readable and executable instructions are provided for profit comparison. Profit comparison can include determining a first profitability function of a flexible duration extended warranty offering with respect to a first plurality of warranty parameters and determining a second profitability function of a fixed duration extended warranty offering with respect to a second plurality of warranty parameters. Profit comparison can also include comparing the first function and the second function for at least one level of at least one of profit lift and flexible duration warranty offering coverage duration. Presenting results of the comparison for a range of values of the first and second plurality of warranty parameters can also be included in profit comparison.

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New York, NY, United States of America

Ruxian Wang