Hartford Fire Insurance Compnay

Ruthann S Bouchard

Keven J Busque

Donald R Pierce

Alan L Aleia

A method and computerized system is disclosed for managing insurance receivable accounts. The method provides a combination of specific automation enablers and unique ruled based decision tools which are used to maximize recovery of the insurance receivable accounts. The method includes automation of collection strategies based in part on an automated decision support tool, for objective evaluation of data relating to any collection related decisions or activities, and a historical data warehouse, for comparison to all other insurance receivable accounts recorded. The computerized system entails a local area network of workstations, database server, file server, input devices, output devices configured by software for accumulating, processing, administering and analyzing premium insurance collection accounts in an automated workflow process environment. The computerized system provides, among other capabilities, for cases processed in-house by collectors, automation respecting scripted dispute handling, on-line payment plan capabilities, electronic data transfer and, collection strategy development, for cases referred to an outside collection agency or attorney, automation respecting facsimile generations, legal strategy development, in-house attorney reviews and monitoring, electronic data transfers to local counsel, evaluation of the next step to be undertaken and, access to a bankruptcy database.

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South Windsor, CT, United States of America

Ruthann S Bouchard