Intuit, Inc.

Russell A Poole

Colin J Roper

Jason M Wisneski

Joshua A Brenner

A method for video sharing between users of an application. The method involves generating a textual based document. Generating the textual based document includes, for each action performed by the assisting user using the application, detecting the action, identifying an action identifier uniquely identifying the action, and storing a step that includes the action identifier in the textual based document. The method further includes receiving a help request from a perplexed user, obtaining the textual based document matching the help request, generating the support video from the textual based document. Generating the support video includes, for each step in the textual based document, obtaining the action identifier from the step in the textual based document, identifying an action for the perplexed user mapped to the action identifier, and rendering the action for the perplexed user into the support video. The method further includes presenting the support video to the perplexed user.

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San Francisco, CA, United States of America

Russell A Poole