Sensitech, Inc.

Timetrade Systems, Inc.

Semsitech, Inc.

Rupert A Schmidtberg

Jonathan A Cherneff

Jeffrey Allen Leshuk

Eric B Schultz

Carl L Lambert

John Loring

Timothy J Wile

A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.

Availability-based contact routing and scheduling system

Systems and methods collect data concerning a supply chain and perform statistical analysis on the collected data to facilitate identification of anomalies or inefficiencies in the process. One method disclosed involves storing, in memory accessible to at least one processor, an electronic copy of an advanced shipping notification (ASN) that was transmitted from a shipping location to a receiving location in advance of shipping at least one item therebetween, and also storing, in memory accessible to the at least one processor, data reflecting at least one determined value of at least one monitored aspect of the shipment between the shipping location and the receiving location. The at least one processor uses at least some information from the ASN stored in memory, with at least some of the data stored in memory, to generate at least one report involving the at least one determined value.

Using advanced shipping notification information for supply chain process analysis

The present invention is directed to systems and methods for collecting data concerning a supply chain, for performing statistical analysis on the collected data to facilitate identification of anomalies or inefficiencies in the process, and for communicating results of such statistical analysis to those responsible for the supply chain. A method for performing statistical analysis on monitored aspect of a product supply chain involves storing, in memory accessible to processor, first data reflecting first monitored aspect of a first shipment of first item occurring in the supply chain, and storing, in memory accessible to the processor, second data reflecting second monitored aspect of a second shipment of second item occurring in the supply chain. The processor is used to automatically generate report reflecting statistical analysis of the first and second data.

Automated generation of reports reflecting statistical analyses of supply chain processes

The present invention is directed to novel systems and methods for authenticating the pedigree and/or confirming the integrity of a transported package. Among other things, a method is disclosed that involves receiving information from an electronic device associated with the package at an authentication appliance at a destination location, transmitting at least a first portion of the information from the authentication appliance to a server, receiving from the server a network address of an authentication computer to be used to evaluate the pedigree and/or integrity of the package, after receiving the network address from the server, transmitting at least a second portion of the information from the authentication appliance to the authentication computer at the network address, and receiving from the authentication computer a signal indicative of a determination made by the authentication computer concerning the pedigree and/or integrity of the package based upon a comparison of the at least the second portion of the information with data stored in a database.

Pedigree and integrity evaluation of packages

The present invention is directed to novel systems and methods for transmitting location event information to and/or from an electronic device, such as a radio frequency identification (RFID) tag, from and/or to one or more location ID stations. Among other things, a method is disclosed that involves wirelessly receiving at least one signal at an electronic device associated with a package as the package is transported from a source location to a destination location in a manufacturing process, supply chain, and/or distribution network, the at least one signal including location event information that is sufficient to specify a location of the package at a time the at least one signal is received. The method further involves, based upon the at least one signal, storing data representative of the location event information in memory of the electronic device so that the location of the package identified by the at least one signal can be subsequently ascertained by retrieving and analyzing the data.

Recording of location event information in RFID tags

RF ID tag device

One embodiment of the invention is directed to an apparatus including at least one storage device storing at least one dynamic identifier associated with at least one item, the at least one dynamic identifier configured to include at least one variable portion that has at least one of a variable content and a variable length based at least in part on at least one detectable condition associated with the at least one item. Another embodiment of the invention is directed to a signal transporting at least one dynamic electronic product code (EPC) associated with at least one item, the at least one dynamic EPC configured to include at least one portion that is variable based at least in part on at least one detectable condition associated with the at least one item.

Growing community of inventors

Westford, MA, United States of America

Rupert A Schmidtberg