At+t Corp.

At&t Intellectual Property I, L.p.

Other

At&t Bell Laboratories

Bell Telephone Laboratories

Lucent Technologies Inc.

American Telephone and Telegraph Company Communications, Inc.

Roy Philip Weber

Shelley Betty Goldman

Mark Jeffrey Foladare

David Phillip Silverman

Robert S Westrich

Shaoqing Q Wang

Yihsiu Chen

Aleksandr Zelezniak

Kathleen C Fowler

Peter H Stuntebeck

Nancy S Murray

Srinivas Bala

Yao-Chung Tsao

Joseph Thomas O'Neil

Robert Edward Markowitz

Steven Charles Salimando

Vijay K Bhagavath

Norman Loren Schryer

Richard Frank Bruno

Andrew Frederick Bulfer

Bruce C Huddleston

Randy Glen Goldberg

Thomas Joseph Killian

Bruce Lowell Hanson

Ram S Ramamurthy

Robert F Mortenson

Ram N Rathore

Joan Madden

Kevin Stone

Shawn Jean

David Crawford Gibbon

Behzad Shahraray

Marian Rogers Croak

Murali Aravamudan

Kenneth H Rosen

Gary J Grimes

David Hilton Shur

Jon Louis Bentley

Eric Cheung

Carroll W Creswell

Howard Paul Katseff

Bethany Scott Robinson

Gerald Michael Karam

Alexander Gibson Fraser

Sandeep Sibal

Sanjay Agraharam

Richard R Rosinski

James Robert Ensor

Sudhir Raman Ahuja

James C Frauenthal

Albert Friedes

James Christopher Ramming

Tom Evslin

Ashok K Kuthyar

Peter Kapsales

Henry Tzvi Brendzel

Carlos Alberto Perea

Raymond L Bolduc

Shelly B Goldman

Gregg Alan Toney

Randolph John Pilc

Carlos A Perea

William L Gewirtz

Lyndon M Pan

Richard T Roca

Ping Benjamin Hu

Stephen M Gurey

Prasad Balagopalan

Marie M Juliano

Susanne Watson Moroses

David S Jordan

Thomas G Moore

Philippe Jakimowicz

Kathryn M Abdelaal

John W Palmer

John B Medamana

Aslam Y Khan

Mark Jeffery Foladare

Gary Joe Grimes

Susanne Moroses

A system and method for providing PBX-like functionality at a mobile location includes the capability of maintaining a network session with a mobile number associated with a remote worker. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch. A remotely located individual (such as a telecommuter) 'logs in' to the remote office platform and, once the individual is authenticated, PBX-like communication with the mobile device is established. If the device is a computer-enabled device and includes a display, the platform can enable a graphical user interface emulating a PBX station set to the device. Alternatively, the remote worker can enter either spoken commands or series of DTMF sequences to utilize the PBX-like features. For these applications, the remote office platform includes a speech recognition module and a translation table for converting a sequence of DTMF tones into a PBX-like call feature (e.g., transfer, hold, mute, etc.).

Method and system for providing controllable enhanced call service features at mobile locations

A system and method for providing PBX-like functionality at a remote office location includes the capability of maintaining a network session with a mobile number associated with the remote worker once the worker terminates the remote office session. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch (located either at a subscriber-based office location or within the communication network and shared by a number of different subscribers). A remotely located individual (such as a telecommuter) 'logs in' to the remote office platform and, once the individual is authenticated, a graphical user interface (GUI) emulating a PBX station set is enabled at the remote employee's personal computer, the GUI including a field for entry of the user's mobile number. When the user ends the session at the remote location, the platform invokes a mobility process to maintain a communication session with the remote worker via the communication device associated with the mobile number.

Method and system for providing mobility to enhanced call service features at remote locations

A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a first communication device. A call is placed to a second communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a guest PBX when the call is answered which corresponds to a communication line associated with the second communication device. Upon connection to the second communication device, the incoming call is bridged with the call placed to the second communication device.

Method for handling incoming calls directed to a virtual communication service subscriber via a guest PBX

A network interface unit is provided for use intermediate a LAN and a public or private network, or a combination of both, for establishing secure links to a VPN gateway. Login by a LAN client with the network interface unit, addressing, authentication, and other configuration operations achieved using a web page-based GUI are applied in establishing tunnels from LAN clients to desired VPN destinations. Illustrative network interface units include a DHCP server and provide encryption-decryption and encapsulation-decapsulation of data packets for communication with VPN nodes. Configuration and connection of a client are further enhanced by a built-in DNS server and other functional servers to provide a high degree of autonomy in establishing connections to a desired VPN gateway via an ISP or other public and/or private network links to. The interface unit then performs required authentication exchanges, and required encryption key exchanges.

Flexible automated connection to virtual private networks

System for automated connection to virtual private networks related applications

A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a communication device. A call is placed to the communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a SLS when the call is answered which corresponds to a communication line associated with the communication device. Upon connection to the communication device, the incoming call is bridged with the call placed to the communication device.

Method for handling incoming calls directed to a virtual communication service subscriber via a shared line system

Method for handling incominc calls directed to a virtual communication service subscriber via a shared line system

A system and method for providing PBX-like functionality at a remote office location includes the capability of maintaining a network session with a mobile number associated with the remote worker once the worker terminates the remote office session. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch (located either at a subscriber-based office location or within the communication network and shared by a number of different subscribers). A remotely located individual (such as a telecommuter) &ldquo;logs in&rdquo; to the remote office platform and, once the individual is authenticated, a graphical user interface (GUI) emulating a PBX station set is enabled at the remote employee's personal computer, the GUI including a field for entry of the user's mobile number. When the user ends the session at the remote location, the platform invokes a mobility process to maintain a communication session with the remote worker via the communication device associated with the mobile number.

A method of purchasing an item by a purchaser includes providing an identity of the item to the purchaser over the Internet on a vendor server. The purchaser then places a telephone call over a telephone network to a billing server. During the telephone call, the billing server receives a billing amount for the item and a financial account. The billing server provides a confirmation number to the purchaser during the telephone call. The purchaser then sends the confirmation number to the vendor server. After verifying the confirmation number, the vendor sends the item to the purchaser and the vendor server sends the confirmation number to the billing server over the telephone network.

Secure purchases over a computer network

Paging, cellular telephone or other messaging functionality is incorporated into a virtual contact center system to permit logged-off customer service representatives (CSRs) to be alerted to a need to logon to the system, and to permit CSRs to alert supervisors or specialists to logon to the system. Matching at a contact control server of existing conditions to predetermined criteria, e.g., failure to login at an assigned time, or specified network conditions (such as length of customer queues), triggers a command for a communication to one or more logged-off CSRs. Results of follow-up testing at the contact control server for matches causes page requests to be renewed, redirected or canceled. Unusual contact requirements or emerging network conditions requiring supervisory input or increased monitoring by traffic or subject matter specialists is likewise triggered by analysis at a contact control server or by CSR click selection of messages to be sent to a virtual contact center requesting issuance of information such as web pages to cognizant personnel.

Virtual contact center with flexible staffing control

A method and apparatus for providing intelligent paging services is disclosed. A server receives a paging request from a customer. The page request may be, for example, a telephone call initiated by the customer from a telephone. The server then determines the identity of the customer who initiated the page request and (if necessary) the condition which prompted the identified customer to initiate the page request. The identity and condition information is then used to identify a predetermined list of one or more parties who should be contacted on behalf of the customer and how they should be contacted. Examples of the contact methods the server may execute include making a telephone call to a designated number via a public switched telephone network (PSTN), sending a page to a designated pager via the PSTN, and/or sending an electronic mail (e-mail) message to an Internet protocol (IP) addressable device via an IP network.

Method and apparatus for providing intelligent emergency paging

Growing community of inventors

Bridgewater, NJ, United States of America

Roy Philip Weber