Sap Se

Roy Ghorayeb

Alain Gauthier

Mohannad El-Jayousi

Vincent LaVoie

Xuebo Liang

Rolan Abdukalykov

Wanling Zhang

Farid Toubal-Seghir

Ghufran Iftikhar

James Zdralek

Rischa Poncik

Isabelle Thore

A system, method, and computer program product for selecting, processing, and visually depicting information in real time using in-memory technology and user-customizable Sankey diagrams in a graphical user interface. Embodiments receive data describing contact interactions with a business establishment, select interactions occurring frequently during a given time span that led to selected target events, and aggregate similar interaction sequences into paths displayed with widths denoting relative flow quantities. Embodiments modify the depicted information according to user customization of the Sankey diagram. Coherent coordination of visual depiction by context, associated algorithms and models, data sources, event types, and various graphical indicia helps provide an intuitive exploratory situational overview and enables user-driven detailed investigations of complex data via manipulations of the Sankey diagrams. Business assessments and properly directed business actions may improve marketing campaign and customer service effectiveness and increase return on investment without requiring extensive user training or database expertise.

Sankey diagram graphical user interface customization

Methods and systems of the present disclosure provide techniques for analyzing behavior of and triggering action for a definable group. In an embodiment, a method may identify a group based on a Sankey diagram. For example, a group may include those users belonging to a journey or path of the Sankey diagram. The method may analyze behavior of the group, e.g., whether a group characteristic meets a pre-definable condition. The method may perform an action for the group. In an embodiment, the method may automatically identify group members and/or automatically perform at least one action for the group members based on satisfaction of the pre-definable condition.

Building business objects based on Sankey diagram

Methods and systems of the present disclosure provide techniques for selecting displayed data in a Customer Journey diagram as eligible for one of presentation of contextual data and analysis. The methods may further include analysis or presentation of the selected displayed data in a manner that maximizes the comprehensibility of the data. The techniques for selecting displayed data as eligible for presentation or analysis include at least one of: increasing the visibility of a selected path; selecting, or multi-selecting, paths and/or Nodes for analysis; rendering contextual data from a Customer Journey diagram according to a point of click; providing additional methods for presentation of contextual data or action options; providing granular drilling information regarding a Customer Journey on demand; and dynamically adjusting a point of focus according to a diagram selection.

Rendering details from user selections of mined data habits

Methods and systems of the present disclosure provide techniques for selectively providing mined customer data habits as source data to populate a Customer Journey as part of a Sankey diagram displayed on a User Interface. The mined customer data habits are selected for inclusion in the Customer Journey diagram according to at least one of: a user selection according to a mini-map; a modification based on metadata from a user selection; a modification of the available User Interface size according to a screen size; a recognition of content repetition in the Customer Journey; and an identification of sequential patterns as focus points in the Customer Journey diagram. In an embodiment, the method may automatically provide mined customer data habits to a predefined extent. The method may adapt a currently supplied miner customer data habit based on a user selection.

Generating metadata and visuals related to mined data habits

A computer implemented method may include requesting details of an object and attachments associated with the object. The attachment details for each attachment may include an attachment name and an attachment ID. In response to a selection of an attachment associated with the object, a determination may be made as to whether a cache already includes the selected attachment. If the cache includes the selected attachment, the selected attachment may be retrieved from the attachment cache. If the cache does not include the selected attachment, the attachment may be downloaded using an attachment URL. The attachment URL may be requested and generated based on the attachment ID. The downloaded attachment may also be stored in the attachment cache.

Business object attachments and expiring URLs

A reference point on a graphical user interface may be determined. The reference point may be represented by a plurality of coordinates. The graphical user interface may be divided into tile map entities. Information about the tile map entities may be stored into a cache. The stored information may include an origin and dimensions of each tile map entity, and the origin may be represented relative to the reference point. Information needed to position a business object visual representation may be retrieved from the cache. The business object visual representation may be drawn on the graphical user interface based on the retrieved information needed to position the business object visual representation.

Business object representations and detail boxes display

Scale(s) on one or more axes may be displayed. The scale(s) may present a range of values associated with at least one business object attribute. Visual representation(s) of business object(s) may be displayed. The visual representation(s) may be positioned relative to the scale(s). Detail boxes corresponding to each visually represented business object may be displayed. Each detail box may present information about a corresponding business object. All detail boxes may be displayed. Information presented by the detail box(es) may be an image and/or text. The information presented by the detail box(es) may be interactive. Displaying or not displaying the detail box(es) may be toggled. The visual representation(s) of the business object(s) may be repositioned based on the toggling.

Business object detail display

A portable electronic device including a calendar application operable to display a calendar application at a first time and first timescale as well as a second time and second timescale different from the first time and first timescale, and an input unit operable to detect a movement of the portable electronic device, wherein the calendar application proceeds to the second time or second timescale from the first time or first timescale upon detection of the movement.

Method and device for navigating time and timescale using movements

Calendar application objects that do no not appear on the screen because of space constraints or other reasons may be associated with an edge of the time period displayed on the screen closest to a virtual location of each respective object in the calendar application. A user selectable indicator may then be displayed for one or more of the edges to indicate the presence of additional objects in the calendar application that are not currently displayed on the screen of the device, but would be displayed if the user were to scroll the displayed time period in the direction of the displayed time period edge associated with a respective indicator. The indicator may include additional data about the objects associated with the edge that do not appear within the time period shown on the screen.

Indication of off-screen calendar objects

A system and method are described herein that provide for dynamically controlling a chart visualized in a user interface by turning business objects visualized in the chart into clickable action buttons to trigger corresponding business actions. Business objects are retrieved from a backend server and displayed as visual representations in a chart rendered in a calendar application user interface. A user clicking or tapping a visual representation in the chart triggers a corresponding predefined action that has been customized in the connected system or backend server and is dynamically assigned to the chart control based on the business context of the calendar application.

Dynamic chart control that triggers dynamic contextual actions

A portable electronic device including a calendar application operable to display a calendar application at a first time and first timescale as well as a second time and second timescale different from the first time and first timescale, a memory operable to store a sequence of user inputs associated with a first time and first timescale, and an input unit operable to detect the sequence of user inputs, wherein the calendar application returns from the second time and second timescale to the first time and first timescale upon detection of the sequence of user inputs.

Method and device for display time and timescale reset

An apparatus and method are described herein that provide for visualizing subsets of grouped business objects in an application for display in a user interface. Business objects are grouped into subsets according to a selected business object attribute value. The business objects are grouped and displayed in a three-dimensional view including a plurality of layers, where each layer represents a subset of the business objects. The application is implemented, for example, as a calendar application. The visual representations associated with the business objects in each subset of data are displayed in each of the layers of the three-dimensional view. A user selectably controls which subset of data to view in the user interface.

Growing community of inventors

Montreal, Canada

Roy Ghorayeb