Accenture Global Solutions Limited

Rosalin Parida

Gopali Raval Contractor

Bhushan Gurmukhdas Jagyasi

Surajit Sen

Aditi Debsharma

A method and system for emotion recognition and forecasting are disclosed. The method may include obtaining an audio data of a conversation involving a plurality of speakers and identifying a plurality of turns of the conversation from the plurality of utterances. The method may further include extracting audio embedding features from the plurality of turns, obtaining a plurality of text segments associated with the audio data, extracting text embedding features from the plurality of text segments, obtaining and concatenating speaker embedding features associated with the audio data, obtaining and concatenating a plurality of emotion features corresponding to the plurality of turns. The method further comprises executing a tree-based prediction model to predict emotion features of the plurality of speakers for a subsequent turn of the ongoing conversation based on the audio embedding features, text embedding features, the concatenated speaker embedding features, and the concatenated emotion features.

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Soro, India

Rosalin Parida