Salesforce Com, Inc.

Salesforce, Inc.

Ronald Yang

Jesse Yarbro Collins

Scott Hansma

Alan Arbizu

Vijayanth Devadhar

Manoj Cheenath

Andrey Dmitriyevich Gusev

Andrey Gusev

Methods and systems for making effective use of system resources. A plurality of requests for access to a resource are received. Each request has an associated group of features. The group of features for each request is analyzed to collect observations about the plurality of requests. A function to predict an outcome of a subsequent request is generated based on the observations. Resources are allocated to service the subsequent request based on the function.

Methods and systems for making effective use of system resources

Systems and techniques for utilizing resource aware queues and/or service sharing in a multi-server environment. According to an example, an application server employs a traffic light metaphor to represent a utilization level of resources of the application server by associating a traffic light with each resource. A mapping is maintained that associates service requests with corresponding sets of affected traffic lights. A deferred queue is maintained for each traffic light to facilitate throttling of service requests directed to the application server that involve a resource that is under pressure. Responsive to receiving a service request directed to the application server, the service request is added directly or indirectly to one of multiple queues maintained in front of the application server based on a priority associated with the service request. Service requests are serviced from the queues in accordance with a priority associated with the queues.

Systems and techniques for utilizing resource aware queues and/or service sharing in a multi-server environment

Systems and techniques for servicing requests in an environment having multiple application servers each having one or more queues to store indications of requests to be serviced by the application servers. A utilization level is determined for a first application server of the multiple application servers. The utilization level is compared to a pre-selected utilization threshold level. The system determines whether to service requests allocated to other application servers in response to the comparing. At least one request allocated to a second application server for servicing.

Systems and techniques for utilizing resource aware queues and/or service sharing in a multi-server environment. Requests directed to an application server are received into one or more queues in front of the application server. An acknowledgement of the requests is provided in response to the requests being received by the one or more queues. Metadata associated with the requests is utilized to manage the one or more queues. The requests from the one or more queues are processed based on the metadata.

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Cupertino, CA, United States of America

Ronald Yang