Xerox Corporation

Ronald M Rockwell

Tracy Eugene Thieret

Michael Robert Furst

Naveen G Sharma

Robert J St Jacques, Jr

Claude Fillion

Meera Sampath

Mary Catherine McCorkindale

Michael P Kehoe

Arturo M Lorenzo

Michael F Cavanaugh

Christopher Jon Regruit

Weixia Huang

Loranzo Whitfield

Stefania Castellani

Frederic Roulland

Donald J Gusmano

Claude Roux

D Rene Rasmussen

Antonietta Grasso

Roger T Kramer

Eric Jackson

Aaron N Kaplan

Charles B Duke

Ashok V Godambe

Charles P Coleman

Raj Minhas

A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.

Apparatus for low cost embedded platform for device-side, distributed services enablement

A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.

Informing troubleshooting sessions with device data

A provisioning services platform automatically and remotely regulates service subscription and supplies replenishment. The platform comprises a provisioning server running a service consumer interface, an entity management module comprising information on machines usable with the platform such as electroreprographic marking machines, a policy and preferences module, and an order processing module, among others. The provisioned services include automated meter reads, automated supplies ordering, productivity reporting, assisted user self-help, remote diagnostics, and prognostics, among others.

Integrated server platform for the autonomous provisioning of device services

By using monitoring data, feedback data, and pooling of failure data from a plurality of electronic devices, real-time failure prediction and diagnoses of electronic systems operating in a network environment can be achieved. First, the diagnostic system requests data on the state of a machine and/or its components and collections thereof as part of the machine's normal operation. Secondly, real-time processing of the data either at the machine site or elsewhere in the distributed network allows for predicting or diagnosing system failures. Having determined and/or predicted a system failure, a communication to one or more remote observers in the network allows the remote observers to view the diagnostic information and/or required action to repair the failure. Furthermore, interrogation of either the particular electronic system, or a database containing data on similar electronic systems by the diagnostic server allows the diagnostic server to refine original diagnoses based on this population data to achieve a comprehensive failure predication/diagnosing system.

Systems and methods for failure prediction, diagnosis and remediation using data acquisition and feedback for a distributed electronic system

Using a system of computer modules operatively associated with a document processing machine, banding defect analysis is accomplished by analyzing specific test patterns via image processing. The banding defects are characterized in terms of quantitative parameters based on an analysis of the banding defect. Key features are extracted from the banding defect parameters. The key features are analyzed in a diagnostic engine, to determine the possible source of the defect. The identified source is correlated to a recommended repair service procedure. The diagnostic process may be augmented by also including machine data in the analysis.

Automated banding defect analysis and repair for document processing systems

Growing community of inventors

Rochester, NY, United States of America

Ronald M Rockwell