Avaya Integrated Cabinet Solutions Inc.

Avaya Inc.

America Online, Inc.

Ronald Durkson Stelter

Mark David Klein

Michael Scott Manzo

Douglas L Brackbill

Michael J Kolbly

Tamara Hills Mahmood

Ronald J Fernandez

Andrew M Maurer

Wendell D Brown

A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are new, urgent, saved, not yet heard, and the like. Other attributes can also be displayed, including for example indications as to source of a message, message duration, date/time, caller, urgent or private, and the like. These indicators provide guidance to the user for selecting which messages he or she would like to hear at a given time. The user can listen to messages, delete them, move them, categorize them, and perform other operations in any order the user chooses.

Visual voicemail management

A personal call management system allows a user to specify how incoming telephone calls should be handled. The user can specify various parameters including modes, filters, schedules, and the like. Incoming calls are routed to a specified telephone number, or sent to voicemail, or otherwise disposed of. Users can change modes manually or can specify automatic mode selection based on time of date, day of week, location, and/or other factors.

Call management

A system and method provide callee activity mode information to a caller (including a potential caller). Thus the caller can find out the current callee activity mode, and the callee's availability to receive telephone calls. Callees can configure the system and method to provide different types of information depending on various factors including caller identity. The invention provides functionality for displaying callee activity mode information after a call is attempted, or before it is attempted, or both.

Informing caller of callee activity mode

A communication remote control system allows a user to remotely configure call management functions across various phone networks using a client device. The communication remote control system centrally handles call management for the user's telephones. The communication remote control system may provide a centralized address book, call log, and voicemail. The user can specify various parameters including modes, filters, schedules, and the like, which are stored in the communication remote control system. The communication remote control system routes incoming calls made to the phone networks to the user's delivery device, which may be part of the client device. Incoming calls are routed to a specified telephone number, sent to voicemail, or otherwise disposed of or users can change modes manually or can specify automatic mode selection based on time of date, day of week, location, and/or other factors.

Wireless device to manage cross-network telecommunication services

A system and method are provided for forwarding information regarding a called party to a third party, for a call originated from a calling party to the called party. The information may comprise a telephone number of the called party and the call may be forwarded along with the information, so that the third party can provide a telephone service (e.g., centralized voice mail). At a telephone switch coupled to the third party, the forwarded call is received with the identifying information via a first signaling protocol (e.g., SS7). A second signaling protocol (e.g., SMDI, ISDN PRI) is used between the switch and the third party. The identifying information is retrieved from one field of the first protocol and stored in a different field of the second protocol.

Growing community of inventors

San Ramon, CA, United States of America

Ronald Durkson Stelter