Verizon Services Corporation

Intervoice Limited Partnership

Ron Hudson

Roman Krzanowski

John L Burke

Steve O Akinsola

Keith Yendall

Leo Washenfeldt

John Capps

Kris Herrin

By incorporating into the voice prompt response at least one item of private information, the caller knows that the IVR system providing the response is controlled by the trusted institution. Thus, when the caller does not hear the expected response, the caller is alerted to the fact that someone is masquerading as the trustworthy entity and the caller can then refuse to provide the desired information.

Systems and methods for authenticating interactive voice response systems to callers

A digital subscriber link data network incorporates a throughput test server (TTS) to provide fault identification, isolation, and verification of DSL service availability and data rates. An asymmetric digital subscriber line (ADSL) terminal unit-remote (ATU-R) is connected to an ADSL terminal unit-central office (ATU-C) over a conventional copper loop or equivalent. Data connectivity via a packet switch provides access to high speed data networks, TTS connectivity and interfaces to service providers (SPS). Upon receiving a test request, a technician routes a customer to the TTS. The customer uses a web browser to access the TTS and download executable testing software, e.g., a JAVA applet. The applet causes test messages to be sent to and received from the TTS and computes upstream and downstream data rates that is displayed to the customer together with whether the measured data rates are consistent with a specified class of service.

Apparatus for and method of providing and measuring data throughput to and from a packet data network

A digital subscriber link data network incorporates a throughput test server (TTS) to provide fault identification, isolation, and verification of DSL service availability and data rates. An asymmetric digital subscriber line (ADSL) terminal unit&#x2014;remote (ATU-R) is connected to an ADSL terminal unit&#x2014;central office (ATU-C) over a conventional copper loop or equivalent. Data connectivity via a packet switch provides access to high speed data networks, TTS connectivity and interfaces to service providers (SPS). Upon receiving a test request, a technician routes a customer to the TTS. The customer uses a web browser to access the TTS and download executable testing software, e.g., a JAVA applet. The applet causes test messages to be sent to and received from the TTS and computes upstream and downstream data rates that is displayed to the customer together with whether the measured data rates are consistent with a specified class of service.

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Newark, DE, United States of America

Ron Hudson