Sorenson Communications, Inc.

Ron Callis Morrill

Scot Lorin Brooksby

Merle Lamar Walker, Iii

Jesse Parent

Steven Duane Thurber

Methods and apparatuses for automated multi-lingual support are described herein. A relay service provides translation services between a hearing-impaired user and a hearing-capable user. The relay service includes a database with one or more entries. Each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact. A profile system determines an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators. A call distribution system establishes a calling connection over a voice-capable network with the calling connection indicator associated with the hearing-capable user and routes the calling connection to a translator capable in the one or more spoken languages associated with the hearing-capable user determined from the identified entry.

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Lehi, UT, United States of America

Ron Callis Morrill