International Business Machines Corporation

Rohit Manohar Lotlikar

Biplav Srivastava

Munish Goyal

Gyana Ranjan Parija

Nandakishore Kambhatla

Debapriyo Majumdar

Shailabh Nagar

Ramana V Polavarapu

Soujanya Soni

Sambuddha Roy

Pavithra Krishnan

Shivaram Kulkarni

Simon Thomas

Milind V Vaidya

Sadhika Sharma

Nagavijayalakshmi Vydyanathan

A decision support tool which takes a high-level view of supply and demand in the realm of labor resources and produces globally-optimal recommendations for assignment of practitioners to open seats. These assignments preferably optimize a utility function composed of different business metrics and can be customizable for different organizations and priorities.

Decision support system and method for distributed decision making for optimal human resource deployment

Techniques for allocating work requests to performing centers include generating options for assigning the work requests to the performing centers. The options are based upon predetermined historical factors capturing work request characteristics and performing center characteristics. For each of the options, the work requests are scheduled to determine a corresponding duration of the work requests, and an overall cost is computed. One of the options is selected based on the overall cost and the corresponding duration.

Scheduling work requests to performing centers based on overall cost and duration of multiple assignment options

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Bengaluru, India

Rohit Manohar Lotlikar