Samsung Electronics Co., Ltd.

Rohit Kothari

Vani Budhati

Sudheer Kumar Peddireddy

Sundararajan Chellappan

Guoxin Fan

Gary Bernitz

A system for remote handset diagnostics is provided. The system includes a plurality of handsets each having a diagnostic engine, and a carrier system having a plurality of encoder/decoder components. Each encoder/decoder component is operable to promote communication with at least one diagnostic engine to obtain diagnostic data. The carrier system further includes a diagnostic component that is operable to provide a common interface for diagnosing handsets. The diagnostic component is also operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset.

Remote handset diagnostics

A system for handset self diagnostics is provided. The system includes a handset and a diagnostic engine on the handset to obtain diagnostic data for the handset. The system also includes an application on the handset, and the application includes at least one user interface that uses the diagnostic data to assist a user of the handset to operate the handset.

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Garland, TX, United States of America

Rohit Kothari