Freshworks, Inc.

Rohit Agarwal

Karthikeyan Marudhachalam

Abinaya K Sarathi

Vineet Markan

Hariharan Ganapathiraman

A multi-tenant load balancing system that includes artificial intelligence based algorithm to dynamically route requests from one or more channels to an agent best suited to process the request. The AI based algorithm routes the request based on company's business goals, agent attributes, and channel attributes. The AI based algorithm also predicts agent availability.

Dynamic load-balance of multi-channel requests

A process for annotating a video in real-time on a mobile device. The process may include creating one or more markers, allowing a user of the mobile device to annotate the video while one or more users within a group of users are annotating the streaming video in real-time. The process may include receiving a selection from the user for which he or she seeks to annotate within the video. The process further includes displaying a text box for a frame or range of frames selected by the user seeks for annotation, and receiving a submitted text box from the user and propagating the annotations within the submitted text box to one or more users within the group in real-time.

Growing community of inventors

Delhi, India

Rohit Agarwal