Servicenow, Inc.

Rohan Tyagi

Julian Michael Flores

Sreenevas Subramaniam

Gregory Grisco

Amit Chandulal Dhuleshia

Prateek Bansal

Sanjeet Singh Sahai

An example embodiment may involve communicating with a server to separately access first and second records of sessions between the server and computing devices of a network, the first record including a first set of fields not present in the second record and the second record includes a second set of fields not present in the first record; identifying a common field present the first and second records; correlating information across the first and second records using the common field; using a set of license misuse criteria to identify, from the correlated information, (i) a set of the sessions that meets the set of criteria and (ii) a network address of a target device involved in the set of sessions; identifying the target device using the network address; and storing an indication identifying the target device as a potential source of misuse of licensed software executable on the server.

Automatically detecting misuse of licensed software

A computational instance of a remote network management platform may execute a remote access call for a license consolidation server. The remote access call may contain instructions for obtaining concurrent license usage statistics from the license consolidation server. In response to obtaining the concurrent license usage statistics, the computational instance may update a software configuration with the concurrent license usage statistics, where the software configuration contains a license rights allocation for the concurrent software application. Based on the concurrent license usage statistics and the license rights allocations, the computational instance may generate a representation of a graphical user interface that contains an overview pane indicating a utilization of the concurrent software application. Then the computational instance may transmit, to a client device, the representation of the graphical user interface.

Remote software usage monitoring and entitlement analysis

An example embodiment may involve identifying a virtual software application that is accessible within a managed network. The example embodiment may further involve determining a delivery group associated with accessing the virtual software application within the managed network. The example embodiment may further involve, based on the delivery group, determining a potential-entity count of entities with access to the virtual software application within the managed network. The example embodiment may further involve calculating compliance of a software license associated with the virtual software application based on the potential-entity count.

Discovery and allocation of entitlements to virtualized applications

A system may include a computational instance disposed within a remote network management platform and associated with a managed network, where the computational instance contains a configuration management database. The system may also include a software application disposed on a server device of the managed network and configured to perform operations comprising: obtaining, from the configuration management database, a list of directories, a list of file types, and a list of file names; remotely accessing a computing device of the managed network; for each respective directory in the list of directories, obtaining, from the computing device, information respectively related to discovered files that are: (i) disposed within the respective directory on the computing device, and (ii) specified by the list of file types or specified in the list of file names; and transmitting, to the configuration management database, the information related to the discovered files.

Growing community of inventors

San Jose, CA, United States of America

Rohan Tyagi