Cognizant Technology Solutions India Pvt. Ltd.

Rohan Prakash

Yogesh Sosale Gundurao

Krishnan Srinivasan

Ambarish Poojari

Kamlanjan Kokolu

Pooja Jagadish

Rohit Prakash

Ragini Suresh

Santosh Kumar Dubey

Yogesh Gundurao Sosale

Dhanalakshmi Perumal

Jyoti Ranjan Panda

The present invention provides for building a knowledgebase of dependencies between Configuration Items(CIs) associated with IT computing environment. In operation, the present invention provides for mapping a plurality of Configuration Items(CI) with respective one or more actions. The present invention further provides for tracking and capturing of one or more actions performed on one or more CIs in relation to resolving an activity related to a reported CI. Further, the present invention provides for identifying dependencies between one or more CIs and the reported CI based on the captured one or more actions. Furthermore, the present invention provides for building a knowledgebase of dependencies between CIs of the computing environment based on the identified dependencies between one or more CIs and the reported CI. Yet further, the present invention provides for generating visual representations of dependencies between CIs.

System and method for building knowledgebase of dependencies between configuration items

A system and computer-implemented method for managing service request is provided. The system comprises a collaboration engine configured to receive one or more service requests from one or more service management tools. The system further comprises a classification engine configured to identify a configuration item and problem type corresponding to each of the one or more received service requests. Furthermore, the system comprises a policy engine configured to determine one or more pre-stored rules associated with the identified configuration item and problem type. The system also comprises a recommendation engine configured to recommend at least one of: one or more diagnostic actions and one or more resolution actions corresponding to the one or more determined pre-stored rules. In addition, the system comprises an automation engine configured to perform at least one of: the one or more recommended diagnostic actions and the one or more recommended resolution actions.

System and method for managing service requests

A system and method for automated resolution of events in a computing environment is provided. Problem types are identified from the events which are associated with configuration items (CIs) at issue. Further, domains of the CIs at issue are identified. Domains represent types of the CIs at issue. Existence of diagnosis and resolution sequences is checked which is based on identified problem types and domain associated with the CI types. Thereafter, diagnosis and resolution sequences are fetched, where sequences fetched at a first instance are at least in part updated with one or more new sequences. Fetched sequences are executed iteratively such that a next step of the executed diagnosis and resolution sequence is based on an output of a first step of the executed diagnosis and resolution sequence.

System and a method for automated resolution of configuration item issues

Growing community of inventors

Bengaluru, India

Rohan Prakash