Avaya Inc.

Avaya Technology LLC

Rohan Lenard

David Thambiratnam

Richard J Atkins

Sunny Singh Kalsi

Julian James Orbach

Martin Smyrk

Michael John Thomas

Bradley Williams

Peggy J Leisher-Samenfink

Muneyb Minhazuddin

Ralph Warta

Paul Thomas McNamara

Douglas W Swartz

Chris Goringe

Dylan Jay

Christopher Alexander Fegan

The present invention provides methods and systems for preparing reminders for calendar items (i.e., tasks). More specifically, a calendar item may be created using a calendar application or the like. Once created the reminder is strategically scheduled to provide the reminder to the user associated with the calendar item early enough such that the user can be reminded in a convenient and helpful manner, and will have a chance to perform any necessary tasks prior to the calendar item.

Early enough reminders

Individual chunks of a message are signed with their originators' signatures, thereby providing traceability in threaded messages so that every contributor's content as well as modifications thereof can be identified.

Traceability for threaded communications

In a network diagnostics system, network topology discovery determines the links that make up the network, artificial call quality management determines the set of test calls that need to be made to test the network, and real call quality management collects call-quality data about real calls in the network. The set of test calls is reduced by calls that would duplicate paths, or portions of paths, of the real calls, and artificial call quality management performs only the test calls of the reduced set and collects call-quality data thereon. Analysis analyzes the combined data of the real calls and the test calls to determine the possibly-bad call paths in the network.

Using measurements from real calls to reduce the number of test calls for network testing

Embodiments of the present invention are directed generally to autocompete functionality in messaging applications. The autocomplete functionality, for example, generates frequently and/or recently used distribution lists or groups, performs keyword searches to identify recipient identifiers, and provides convenient modification of existing distribution lists or groups.

Automatic display of email distribution lists

A predictive software license balancing system for allocating a predetermined number of software licenses between two or more license servers located at different sites. Each license server compiles software license usage statistics and shares the usage statistics with the other license servers. Based in the compiled software license usage over time, the software license usage for each site is predicted and the available software licenses distributed accordingly, thus balancing the number of software licenses available at each site based on predicted software license usage.

Predictive software license balancing

Embodiments of the present invention are directed generally to autocomplete functionality in messaging applications. The autocomplete functionality, for example, generates frequently and/or recently used distribution lists or groups, performs keyword searches to identify recipient identifiers, and provides convenient modification of existing distribution lists or groups.

A dialer for managing outgoing contacts is provided that includes a contact filtration agentoperable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

Outbound dialing decision criteria based

A meeting management application that permits the manipulation of meetings by groups is provided. The meeting management application incorporates or is associated with a scheduling application for receiving and maintaining meeting information. The scheduling application may additionally check for conflicts between scheduled meetings and other meetings and events. The meeting management application may additionally include or be associated with a grouping application. The grouping application may permit the creation of groups of meetings having one or more specified items of associated information. Once a group of meetings is defined, modifications to information associated with each meeting within the group can be applied to the included meetings globally.

Management of meetings by grouping

The present method for authorizing a substitute software license server allows the software provider to approve the temporarily usage of the customer's substitute license server to process application file usage requests when the host license server fails. The host license server is assigned a unique host identification for authorizing simultaneous usage of a plurality of application files having the same host identification, thus preventing a substitute license server from authorizing usage of the plurality of application files without obtaining host identification. A software provider server connected to the substitute license server via a network connection downloads a temporary identification and application files having the temporary identification to the substitute license server to allow the substitute license server to process the application file usage requests that are received by the substitute license controller.

Method for authorizing a substitute software license server

An automatic appointment reminder system uses location and/or direction of travel of the reminder recipient relative to appointments to affect the time of sending of appointment reminders to the user, and thus enhances the user's ability to be on-time for appointments.

Location-and direction-enhanced automatic reminders of appointments

The present invention provides methods and systems for specializing calendar items. More specifically, a user or number of users may receive a calendar item having certain original parameters. The receiving user may wish to adjust those parameters for a subset of users that may or may not include the calendar item originator. The receiving user can then specialize certain parameters of the calendar item and transmit them to the determined subset of users without sending the same specialized calendar item to users outside of the subset that received the original calendar item.

Calendar item hierarchy for automatic specialization

An apparatus and method utilize information gathered by the telecommunication terminals that are part of the telecommunication conference to assist in the identification of the speaker at any point in time during a telecommunication conference.

Apparatus and method for speaker identification during telecommunication calls

The period software licensing system allows the customer to create a software license schedule that includes one or more time periods during which application file usage is allowed and identifies the maximum number of concurrent application files allowed during the corresponding time period. The software license schedule may include a plurality of time periods each having a different corresponding maximum number of concurrent user allowed. The software management system authorizes concurrent usage of application files based on the time period during which an application file usage request is received and the number of concurrent users presently authorized.

Periodic software licensing system

A multi-site software license balancing system for allocating a predetermined number of software licenses between two or more license servers located at different sites. Each license server compiles software license allocation and availability data and shares the allocation and availability data with the other license servers. When the number of allocated and available software licenses falls below a predetermined number and software licenses are available at an underutilized site, software licenses are transferred to the overutilized site, thus balancing the number of software licenses available at each site.

Multi-site software license balancing

An enterprise networkfor tracking objects is provided. The networkincludes: (a) a plurality of subscriber communication devicesand; (b) a plurality of readers, each of the communication devices being in communication with a corresponding reader, wherein each reader is operable to read a set of object identifiers, each object identifier in the set corresponding to an Identification devicepositioned on a respective object; and (c) a location agentoperable to determine, from at least one of the sets of object identifiers, a physical location of each objecthaving an object identifier in the at least one of the sets of object identifiers.

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Birchgrove, Australia

Rohan Lenard