Cisco Technology, Inc.

Rodney Dunn

Carlos M Pignataro

Gonzalo A Salgueiro

Joseph Michael Clarke

L Alexander Clemm

Michael Lee Sullenberger

Shyyunn Lin

Steve Chen-Lin Chang

In one embodiment, a method for facilitating centralized issue tracking. The method includes receiving information on a case from an issue tracking system (case information). The method facilitates executing a tagging method stored in a memory device that reads the case information, determines whether a part of the case information is desired information, and then tags the desired information. Finally, the method facilitates communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system.

Method and system for centralized issue tracking

In one example, a method for facilitating centralized issue tracking. The method includes receiving information on a case from an issue tracking system (case information). The method facilitates executing a tagging method stored in a memory device that reads the case information, determines whether a part of the case information is desired information, and then tags the desired information. Finally, the method facilitates communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system.

Systems, methods and other embodiments associated with dynamic probe generation are described. In one embodiment, an apparatus includes generation logic to dynamically generate a probe configured to identify a status associated with an event occurring in a network device, a path between network devices, and/or a location in an encapsulation stack. Additionally, the apparatus comprises reception logic to receive the status.

Dynamic probe architecture

In an embodiment, a data processing system comprises a repository configured to store a plurality of event message definitions for error messages, syslog messages, or other notification messages that may be emitted by one or more managed network elements; event annotation logic coupled to the data repository and configured to receive and store one or more annotations to each of the event message definitions, wherein each of the annotations specifies event context information to be collected in the managed network elements when an associated event message occurs; event forensics definitions generator logic coupled to the event annotation logic and configured to generate an event forensics definitions file capable of interpretation by one or more managed network elements and comprising event type identifiers and context information identifiers for context information to be collected, and configured to cause distributing the event forensics definitions file to the one or more managed network elements.

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Benson, NC, United States of America

Rodney Dunn