Wells Fargo Bank, N.a.

Robin T Brinckerhoff

Tracy Chan

Miguel A Ruiz

Sabrina Y Yen

Shelley Robbins Finci

Among other things, embodiments of the present disclosure can help monitor activity of customers using web portals to access services. Examples of such activity include log-ins to a web portal, views of account statements through the web portal, transactions made on the account, and the like. Embodiments of the present disclosure can generate a model relating customer characteristics to expected account activity. The system can apply the model to individual customers and compares actual account activity to expected account activity. If a mismatch is detected, the system may generate an alert message directed to a administrator or other type of user who can contact the customer to troubleshoot the identified issues.

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San Francisco, CA, United States of America

Robin T Brinckerhoff