United Services Automobile Association (usaa)

America's Favorite Chicken Company

Robert Wilson Barner

Justin Dax Haslam

Charles Lee Oakes, Iii

Thomas Bret Buckingham

Vijay Jayapalan

Maland Keith Mortensen

Minya Liang

Eric J Smith

John Raymond Harris

Zakery Layne Johnson

Anthony Scott Farnsworth

Ross Andrew Thiele

Joshua Samuel Leonard

Joshua S Kerr

David A Martinez

Jeffrey William Gallagher

Dwayne Lamarr Bess

Michael C Nickel

Harold Allan Brischke

Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.

Methods and systems for multiple channel authentication

Techniques are described for providing dynamically configured speech output, through which text data from a message is presented as speech output through a text-to-speech (TTS) engine that employs a voice profile to provide a machine-generated voice that approximates that of the sender of the message. The sender can also indicate the type of voice they would prefer the TTS engine use to render their text to a recipient, and the voice to be used can be specified in a sender's user profile, as a preference or attribute of the sending user. In some examples, the voice profile to be used can be indicated as metadata included in the message. A voice profile can specify voice attributes such as the tone, pitch, register, timbre, pacing, gender, accent, and so forth. A voice profile can be generated through a machine learning (ML) process.

Dynamic speech output configuration

Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.

Disclosed are systems and methods to provide a response to an inquiry. The systems and methods provide techniques to receive an inquiry from a party, wherein the inquiry comprises a plurality of inquiry classifiers that are provided by the party, determine a party status, translate the plurality of inquiry classifiers and the party status into a skill set, route the inquiry to a primary representative based on the skill set, and provide a inquiry response to the party.

System and method to provide a response to an inquiry

The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.

System and method of exchanging information via electronic mail

The present invention provides a fryer system including a fryer having a vat for containing shortening therein, a heat exchanger disposed within the vat, a heating mechanism for supplying heat to the heat exchanger, and a control mechanism for controlling the heating mechanism. The control means repeatedly cycles the heating mechanism between an off condition and an on condition during a melt mode of operation and maintains the heating mechanism in an on condition during a cook mode of operation. A manual switch is provided for switching the control mechanism from the melt mode of operation to the cook mode of operation. A prevention mechanism is also provided for preventing the control means from entering the cook mode of operation, and thereby maintaining the heating mechanism in an on condition, prior to actuation of the manual switch.

Heating control system for a gas fryer

Growing community of inventors

San Antonio, TX, United States of America

Robert Wilson Barner