Read Ai, Inc.

Amazon Technologies, Inc.

Robert Williams

Gregory Michael Hart

David Shim

Steven Todd Rabuchin

Elliott Waldron

A method comprises receiving at least one of a transcript, a video recording, an audio recording, or an audiovisual recording of at least a portion of an interaction, and receiving an audiovisual score for a relevant portion of the interaction, the received audiovisual score being based on data received from at least a subset of participants in the interaction. A reaction metric is calculated based on the received audiovisual score. The at least one transcript, video recording, audio recording, or audiovisual recording is then displayed proximate to the reaction metric.

Systems and methods for creation and application of interaction analytics

A method comprises receiving a set of data from at least one interaction, calculating, an audio score for any audio data received in the set of data, and calculating a video score for any video data received in the set of data. The audio score is joined with the video score to create an audiovisual score, and some subset of measurement, alert or recommendation is sent to a user, the set being based on the audiovisual score and configured to be displayed on a user device.

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Seattle, WA, United States of America

Robert Williams