Amazon Technologies, Inc.

Robert Pulciani

Robert William Serr

Steven Todd Rabuchin

Saiprasad Satya Kapila

Antonio Melis

Manikya Pavan Kiran Pothukuchi

Ian Christopher Suttle

Mark Conrad Kockerbeck

Tina Ram Orooji

Kevin Boehm

John Peach

Techniques for providing a standardized voice user interface (VUI) that enables voice to voice natural language understanding (NLU) processing are described. The standardized VUI may be added to speechlets to enable a customer to interact with a business via server(s) using NLU processing. For example, a first user may initiate a first voice interaction using NLU processing with the server(s) and the system may initiate a second voice interaction using NLU processing between the server(s) and a second user. This enables a customer to initiate a transaction (e.g., request information, place an order, make a reservation, etc.) with the business using the speechlet. Thus, the business may use the speechlet to offer services without requiring additional infrastructure or complicated programming to implement.

Voice to voice natural language understanding processing

Techniques for selecting a skill, to respond to a user input, using skill rankings are described. A skill's ranking may be determined in different manners. In one example, a skill's ranking may be determined based on a number of different users inputting commands that invoke the skill over a period of time. In another example, a skill's ranking may be determined based on a number of different devices that capture user inputs that invoke the skill over a period of time. A system may determine whether to automatically enable a skill (e.g., without user input received after the original user input), or ask the user whether the skill should be enabled, based on the skill's ranking. Moreover, a system may use a skill's ranking to determine whether to interact with a user, to enable the skill, using a graphical user interface or a voice user interface.

Skill enablement

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Seattle, WA, United States of America

Robert Pulciani