Microsoft Technology Licensing, LLC

Robert Nelson Ashby, Iii

Mark David Huentelman

Kevin R McDowell

Christine E Vadai

Eric M Lawrence

A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.

Method and system for generating help files based on user queries

The present invention is directed to a method and system for providing up-to-date relevant information for an electronic document template, and documents created using a template. Each template is given a unique identifier when it is created. When a document is created using the template, the same template identifier is associated with the document. Various pieces of information written or assimilated by or for the author or authors of the template that help to explain how to use the template are associated with the template identifiers and stored in a remote data source. When a template or a document created using a template is opened that contains an identifier, a message is sent to the data store that results in the relevant information being retrieved. Retrieved relevant information is displayed in a pane adjacent to the template or the document created using the template.

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Renton, WA, United States of America

Robert Nelson Ashby, Iii