British Telecommunications Corporation

Robert M Claxton

Stephen A Cassidy

Ivan Boyd

David J Borthwick

John G Johnston

David J Clift

A user accesses a destination such as a call center. The call center generates a record for insertion into the user's personal address book, with a telephone number of the center and metadata concerning a transaction. To place a later call on the same matter, the user selects, either using his telephone or via a separate terminal, the address book entry and the call is made. The center receives the user's telephone number via the calling line identity (CLI) and translates this into a data address so that it can 'pull' the metadata from the personal address book. Alternatively the server can translate the center's telephone number into a data address to 'push' the metadata to the center.

Telecommunications calls

A communication system () in which a user (A) can elect to leave a message directly in the mailbox () of another user (B) without calling or disturbing user (B). A store (database) is generated and maintained which identifies those users who are allowed direct access to the mailbox of user (B). The store is automatically updated whenever user (B) sends a communication to other users.

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Ipswich, United Kingdom

Robert M Claxton