Sprint Communications Comapny L.p.

Robert L Waldrop

M Jeffrey Stone

Jason Salge

Brian Douglas Mauer

Jeffrey R Contino

Kenneth J Raaf

Jason Delker

Kevin M Long

A method of troubleshooting a mobile device receiving at a diagnostic server an initial snapshot of characteristics from a mobile device, wherein the initial snapshot includes metrics that will identify the mobile device, elements that will expose a performance issue related to the mobile device, and metrics that enable determination of a corrective action for remedying the performance issues, determining with a diagnostic processor the performance issue based on the initial snapshot, receiving at an evaluating server an after-care snapshot of the characteristics from the mobile device after a corrective action has been performed on the mobile device, and determining with an evaluating processor whether the corrective action remedied the performance issue based on the after-care snapshot.

Evaluation of mobile device state and performance metrics for diagnosis and troubleshooting of performance issues

In a wireless communication system, a first wireless device transfers an authorization request to an authorization server, and the authorization server authorizes the first wireless device to access a wireless communication network under a user service account. The first wireless device and the server store data indicating the first device identifier and an event time for a communication event that occurs for the first wireless device. The wireless device transfers data indicating a first device identifier and the event time to a second wireless device. The second wireless device transfers an authorization request to the authorization server that indicates a second device identifier, the first device identifier, and the event time. The authorization server determines that the event times match, and in response, authorizes the second wireless device to access the wireless communication network under the user service account.

Multi-device authorization to access wireless network communications based on shared event times

A method of managing the risk of a monitored application installed on a mobile communication device comprises determining a risk profile of the monitored application based on at least one of: comparison of performance of the mobile communication device before and after installation of the monitored application on the mobile communication device, comparison of permission requests of the monitored application versus a type of the monitored application, community feedback of the monitored application, an amount of time elapsed since release of the monitored application, and a risk profile of a publisher of the monitored application; and performing a first action if the risk profile of the monitored application meets or exceeds a predefined first threshold.

Application risk analysis

In a communication system, a device control system determines an action request message for a software operating system in a user communication device and associates the action request message with a URI. A user communication device displays a prompt for the URI, receives a user input to prompt, and transfers a request for the URI responsive to the user input. The device control system receives the URI and responsively transfers display data indicating the action request message. The user communication device receives the display data, displays a user prompt, receives another user input, and processes the action request message in the software operating system responsive to the other user input.

User communication device control with operating system action request messages

A mobile phone comprising a processor, a memory comprising a system partition and a data partition, and an application stored in the system partition of the memory. When executed by the processor, the application determines a brand identity associated with the mobile phone, accesses branding assets associated with the application based on the brand identity, and adapts the function of the application based on the accessed branding assets.

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Kansas City, MO, United States of America

Robert L Waldrop